HELLO, I'M
Paulo John D. Fernandez
General Virtual Assistant
Whatsapp/Telegram:
+63 977 200 1950
Email:
Skype:
live:fernandezpaulojohn
Address:
Cebu City, Cebu, Philippines
Date of Birth:
November 7, 1991
About
MY BACKGROUND
Innovation and diversification is the key to keeping business afloat. Our market is competitive as it is and it is up to us employees to make sure that the company that we work for reaches this level of competitiveness to achieve success. In my 7 years of experience in business process outsourcing companies, I have an understanding, loyalty, and dedication to put my expertise to its full potential to help the company achieve its goals and growth.
Hello and welcome! I’m Paulo John Fernandez or you can call me PJ and it’s a pleasure to meet you!
I am a professional, dedicated Virtual Assistant and all-around for online entrepreneurs, busy professionals, and female/male-led start-ups. I’m here to support, empower, and FREE YOU so that you and your business can grow and prosper, while you can enjoy the more profitable and rewarding tasks in the process. I provide effective, efficient strategies, procedures, resources, and results-driven business advice that are essential to rapid business growth.
HOW DO YOU KNOW I CAN HELP YOU?
Whatever your circumstance, and whatever your business, if you need professional and effective support, I’m your guy. These are just a few examples of what I have been working outside of the BPO industries:
- IT Helpdesk Specialist
- Technical Support
- Remote Desktop Support
- Office365 Support
- Microsoft Intune
- Active Directory
- Active Mailbox
- Powershell
- Symantec Token
- Mobile Iron
- Service Now
- Dropshipping Customer Support Specialist & Order Processing
- Lead Generation & Email Outreach
- SEO Prospecting
- Voice Transcriptionist
- Data Entry & Online Research
- Live Chat Support
- Email Support & Email Marketing
- Social Media Moderator
- Canva Photo & Image Editor Specialist
- Video Editor
Here are the links to my profile, you can hire me through FreeUp or UpWork:
(clicking the photo will lead you to my profile or platform)
My Hubstaff Talent Profile
FreeUp Home Page
FreeUp Sign Up Page
My Upwork Profile
Experience
WHERE I’VE WORKED
January 2022 - Present
May 2020 - January 2022
Apr 2020 - Present
Sept 2020 - Oct 2020
July 2020 - Aug 2020
June 2020 - Aug 2020
April 2020
December 2019 - April 2020
Aug 2019 - Feb 2020
Sept 2018 - Aug 2019
Nov 2016 - Jul 2018
Bookblock | Freelance - Customer Support
ZOX | Freelance - Customer Service, Order Processing and Fulfillment
Justin Mcrae Ventures and EXP Realty| Freelance - Lead Generation and Outreach for Facebook and Linkedin
UNCMN.CO.NZ | Freelance - Lead Generation and Outreach for Facebook and Linkedin
Melton Real Estate | Freelance - Lead Generation and Outreach for Facebook and Linkedin
Fitpacks | Freelance - Customer Service, Order Processing and Fulfillment
FREEUP MARKETPLACE - Virtual Assistant, Shopify Customer Support, SMM, Lead Generation and SEO prospect list at FreeUp
The Marketing Agency | Freelance - Lead Generation and Outreach for Facebook and Linkedin
Upwork | Full-time - Virtual Assistant, Social Media Customer Support, QA Gamer Beta Tester and Live Support
QBE Insurance| Full-time - Customer Support Officer
Accenture | Full-time - IT Helpdesk Technical Support
Skillsets
Skillsets
Primary Skills
WHAT I BRING TO THE TABLE
Email Management
Email Outreach
Lead Generation
Web Research
Customer Service
Technical Support
Social Media Management
Project Management
Secondary Skills
WHAT I BRING TO THE TABLE
Shopify Management
Order Fulfillment
Order Processing
Drop Shipping
Word Press
Video Editing
Photo Editing
Tools & Apps
Zendesk
Slack
Asana
Trello
Shopify
Salesforce
Gmail
Project Management
GSuite
Tawk.to
Adobe Premiere Pro
Adobe Photoshop
Word Press
Elementor
Woo Commerce
Wix
Education
2018 - 2018
Vocational
2009 - 2013
Bachelor's Degree
Informatics College, Philippines
Web Development and Programming
University of San Carlos
Bachelor of Business Administration Major in Human Resource Development Management
Testimonial
Previous Clients
(click the photos and get to know them)
ZOX - Customer Service and Order Processing
Justin Mcrae Ventures - Lead generation and Facebook Outreach
Exp Realty - Lead generation and Facebook Outreach
Klealiss - Customer Service
MOCHUB - Customer Specialist
MOCHUB - Customer Specialist
CustomerServ Inc. - Technical and Customer Support Specialist
Macro Ops Operators - Voice Transcriptions
CROSSNET
87 Media - Lead generation and Facebook Outreach
Accenture Inc. - IT Helpdesk Technical Support
QBE Insurance Group Ltd. - Customer Support | Insurance Administration
Miracle Sofa - Social Media Moderator & Customer Support Specialist
Eureka Science Shop - Social Media Manager & Customer Support Specialist
Leafy Souls - Social Media Moderator & Customer Support Specialist
Crypto Fantasy - Beta Game Analyst
Personal Skills
WHERE I SHINE
-
Verbal and Written Communication
-
Critical and Analytical Thinker
-
Effective and Efficient
-
Team Player
-
Organized
-
Innovative
-
Creative
Interests
OUT OF OFFICE
-
Video Games
-
Sports (Swimming, Basketball, Badminton)